REFUND POLICY

  1. Introduction

    This Refund Policy (“Policy”) governs the terms under which refunds are issued for payments made through the online wallet services provided by Sevril Health Limited (“Sevril,” “we,” “us,” or “our”). By using our services, you agree to the terms and conditions outlined in this Policy.

       2. Definitions

 

    1. Client: Any individual or entity to whom we are providing our healthcare services as per the agreement signed between Sevril and the client.
    2. Payment Gateway: Phone Pe, the third-party service provider facilitating payment transactions.
    3. Services: The healthcare-related services offered by Sevril Health Ltd.

         3. Refund Eligibility

 

    1. Eligibility: Refunds are available under the following conditions:
      Termination or Expiration of Agreement: In the event of termination or expiration of the agreement between the client and Sevril, any surplus amount in the client’s account shall be refunded upon the client’s request.

 

          4. Refund Process

 

    1. Request for Refund: To request a refund, the client must contact our support team at finance@sevril.co within 7 days of the occurrence of the eligible event. The request must include:
      • Proof of payment.
      • Any other relevant documentation or information. 
    2. Review and Approval: Upon receiving a refund request, we will review the case and notify the client of the approval or rejection of the refund within 14 business days. If additional information is required, we may contact the client for further clarification.
    3. Issuance of Refund: If approved, refunds will be processed within 14 business days of approval. Refunds will be credited back to the original payment method used by the client unless otherwise agreed upon.

             5. Payment Gateway Terms
                 All payment transactions are subject to the terms and conditions of Phone Pe. Any fees or charges incurred by the

                 payment  gateway are non-refundable and may be deducted from the total refund amount.

             6. Amendments
                Sevril reserves the right to amend this Policy at any time. Any changes will be effective immediately upon posting on

                our website. Clients are encouraged to review this Policy periodically for any updates.

             7. Contact Information
                 For any questions or concerns regarding this Refund Policy, please contact us at: Sevril Health Limited
                 Indra Nagar Bhilai, Charoda, Bhilai-3 Durg, Chhattisgarh-490025

                 Email-finance@sevril.co

 

             8. Governing Law

 

                 This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising

                 from or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Chhattisgarh.

       Acknowledgment

               By using our services, you acknowledge that you have read, understood, and agreed to be bound by this Refund Policy.

               This Refund Policy was last updated on 01/01/2025.